20 QUESTIONS TO ASK YOUR MOVING COMPANY

Major Move has made it easier for you to select a reputable mover to work with. By asking the following questions you’ll reduce the potential for a bad experience on moving day.

Credibility & Professionalism:

1 References:
Can you provide me with 3 references of previous customers?

2 Experience & Stability
How long have you been in business?

3 Licensed
Is the company licensed provincially and inter-provincially?

4 Worker’s Compensation
Are employees covered by workers compensation?

5 Public Liability
Does the company carry public liability insurance?

6 Liability Coverage
Does your company carry liability coverage?

7 Cancellation Policy
Can you explain your cancellation policy?

8 Guarantees
Does your company offer any guarantees? Job start and finish times?

9 Contract
When do I receive my copy of the contract?

10 Disputes
How does your company handle disputes?

11 Inventory System
Does your company have some sort of inventory system in place?

Charges:

12 Billing Method
Can you please explain all charges associated with my move?

13 Travel Time
Will I be charged for travel time to and from my residence? If so, how much?

14 Extra Services
What does your company consider an extra service? How much is it for any extra services?

15 Weight
Does your company charge by weight?

16 Packing & Loading
Does your company pack and unload?

17 Self-Packing
Is there anything that I can do to help?

18 Supplies
Do you sell moving supplies as well?

19 Special Items
How are special/fragile items handled?

20 Billing & Payment Details
What methods of payment does your company take?